Service Advisory: Network Performance Impact Due to ORION Provider Issue

Incident Report for McMaster University

Monitoring

One of McMaster’s primary internet service providers, ORION, is currently experiencing a service disruption. As a result, you may notice slower performance when using some McMaster systems and applications — particularly those that rely on cloud-based services. ORION has advised that repairs are underway, but the issue may take a couple of days to fully resolve.

We appreciate your patience as ORION works toward a resolution.

We will continue to monitor the situation and provide updates as they become available.

Posted Jun 25, 2025 - 16:29 EDT