In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 2024 - 18:00 EDT
Scheduled - Jira Service Management will be unavailable for a security upgrade as recommended by Atlassian.
May 22, 2024 18:00-20:00 EDT

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Under Maintenance
JIRA Service Desk ? Under Maintenance
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Operational
SCCM Operational
Secure Transport Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2024

Unresolved incident: Jira Service Management service upgrade.

May 21, 2024

No incidents reported.

May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:00 EDT
Scheduled - MacIAM will be unavailable while Mosaic is under maintenance. Account activation, password resets, and personal email updates will not be available. If you are experiencing issues after the maintenance window has ended, please contact UTS at https://uts.mcmaster.ca/contact-us/
May 16, 12:24 EDT
May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 19:30 EDT
Update - Scheduled maintenance has now been completed.
May 18, 18:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:30 EDT
Scheduled - Mosaic will be unavailable from 4:30pm Friday May 17 to 8:30am May 20
Following the maintenance period, you may notice minor changes to your Mosaic experience. Please visit the following website for more information:
https://mcmasteru365.sharepoint.com/sites/Mosaic/SitePages/Mosaic-Changes.aspx

Apr 25, 23:13 EDT
May 17, 2024
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 EDT
Scheduled - Please note that University Technology Services (UTS) has scheduled maintenance for Sunday, May 12, during which there will be intermittent interruptions to internet services at McMaster University. The maintenance window is set from 7:00 a.m. to 12:00 p.m. and is necessary to carry out critical upgrades to firewall services.

This maintenance is part of our ongoing initiative to enhance McMaster’s network reliability and performance.

Should you have any inquiries, please reach out to us at https://uts.mcmaster.ca/contact-us/.

We acknowledge that interruptions to internet services can be inconvenient, and we thank you for your patience and cooperation during this period.

May 5, 21:29 EDT
May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:00 EDT
Scheduled - ORION is scheduled to perform network maintenance from May 7 to May 10, 2024, exclusively overnight between 00:01 AM and 06:00 AM. Most of their maintenance will not disrupt services at McMaster University. However, on May 9th, between 12:00 midnight and 6 a.m., McMaster's ORION Internet connection will be affected from 00:01 AM and 06:00 AM. During this time frame, our backup Internet service will be operational to minimize any potential impact.

If you have any inquiries, please reach out to us via https://uts.mcmaster.ca/contact-us/.

May 5, 21:12 EDT
May 8, 2024

No incidents reported.