All Systems Operational

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Uptime over the past 90 days. View historical uptime.
Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk Operational
Jira Software Operational
LinkedIn Learning Operational
MacDrive Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus Operational
Finance Operational
Human Resources Operational
Hyperion Operational
Network Shared Drives Operational
Network Services Operational
Network Wired Operational
Network Wireless Operational
Virtual Private Network (VPN) Operational
Campus/onsite internet connectivity Operational
DNS/DHCP Services (including BlueCat Address Management) Operational
Oracle Databases Operational
SCCM Operational
SecureTransport (Managed File Transfer) Operational
Staff and Faculty Directory Operational
Telecommunications Operational
Voice Services Operational
Call Centre (David Braley) Operational
UTS Labs Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
SecureTransport (Managed File Transfer) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
JIRA Software Reboot
Completed - The scheduled maintenance has been completed.
Jan 19, 13:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:45 EST
Scheduled - A reboot for JIRA software will occur at 12:45PM. This should be completed between 1:00PM and 1:15PM.
Jan 19, 12:18 EST
Data Warehouse Outage
Resolved - This issue has been resolved.
Jan 19, 12:02 EST
Investigating - Data Warehouse is currently down. This is impacting some Mosaic Campus functions such as Pay My Tuition and may be impacting My Timetable. Some users are reporting an error message "Sign in from portal failed: Authentication could not be completed" when accessing My Timetable. The team is looking into the issue.
Jan 19, 10:22 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026
Oracle Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 EST
Scheduled - On Friday, January 16th at 6:00 pm to Saturday, January 17th 6:00 am, McMaster is required to patch its Oracle database platforms. This work is part of Oracle's quarterly infrastructure maintenance.

During the maintenance period, all Oracle-supported Database platforms will be unavailable, including:
Mosaic
Jira
Jira SD
MacIAM
UA
Infosilem
BI
Service Bus (OSB)
MDSS
ROA
Hyperion.

Additionally, the following servers will also be inaccessible: Oracle Exadata Database Service on Dedicated Infrastructure.
Jan 13, 08:35 EST
Jan 16, 2026
Jan 15, 2026

No incidents reported.

Jan 14, 2026
Mosaic - Campus Center Error
Resolved - This incident has been resolved.
Jan 14, 09:45 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 09:34 EST
Investigating - We are receiving reports of some users receiving an error message when accessing Campus Center. The team is investigating.
Jan 14, 08:59 EST
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
McMaster's ISP Outage causing issues with multiple systems
Resolved - This incident has been resolved.
Jan 9, 09:38 EST
Update - ORION is reporting the fault was resolved at 2:45am this morning. We will continue to monitor.
Jan 9, 08:15 EST
Update - We are continuing to work on a fix for this issue. Please note this issue is impacting multiple systems such as Mosaic, IAM, JIRA and other hosted systems.
Jan 8, 16:13 EST
Update - We are continuing to work on a fix for this issue.
Jan 8, 16:11 EST
Update - Update: Jan 8, 2026 - Rogers techshave engaged their fiber crew. They are still troubleshooting the issue. We don't have ETR yet. We will update you once we receive more details.
Jan 8, 15:29 EST
Update - We are continuing to work on a fix for this issue.
Jan 8, 13:56 EST
Identified - One of McMaster’s primary internet service providers, ORION, is currently experiencing a service disruption. As a result, you may notice slower performance when using some McMaster systems and applications — particularly those that rely on cloud-based services. ORION has advised that repairs are underway, but there is no ETA to restoration at this time.

Please be aware that we have previously observed this type of failure, which in past cases has impacted Mosiac, Jira, and other hosted service performance.

We appreciate your patience as ORION works toward a resolution. We will continue to monitor the situation and provide updates as they become available.
Jan 8, 13:54 EST
Jan 8, 2026
Jan 7, 2026

No incidents reported.

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