All Systems Operational

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk ? Operational
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Operational
Secure Transport Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:30 EDT
Scheduled - Please be informed that University Technology Services (UTS) has arranged a network maintenance window for Sunday, March 24, running from 7:30 a.m. to 10:30 a.m. During this period, UTS will be implementing a security patch to the Virtual Private Network platform (VPN or AnyConnect). Users of the VPN may encounter one or two brief interruptions during this process, although the VPN client (AnyConnect) will automatically reconnect.

Furthermore, software updates will be applied to the network infrastructure in the Ivor Wynne Centre (IWC), resulting in two 5-minute network outages affecting wired, wireless, and telephony services.

For any inquiries, please contact us via https://uts.mcmaster.ca/contact-us/.

Mar 20, 20:38 EDT
Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 18:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 16:30 EDT
Scheduled - Jira Service Management will be unavailable for scheduled maintenance. If you are experiencing issues after the maintenance window has ended, please contact UTS at https://uts.mcmaster.ca/contact-us/
Mar 22, 12:22 EDT
Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 09:21 EDT
Investigating - Staff and Faculty Directory is currently unavailable. Teams are investigating and will update as soon as possible.

We appreciate your patience and support as we work to resolve this issue.

Mar 19, 08:56 EDT
Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 15:02 EDT
Identified - Microsoft has identified Intermittent and random issues accessing MS SharePoint and OneDrive. Microsoft is investigating the issue.
Mar 18, 10:37 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.