All Systems Operational

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk ? Operational
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
MacIAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 13:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 13:09 EST
Scheduled - In an ongoing effort to increase McMaster’s network reliability and performance, University Technology Services (UTS) has scheduled a network maintenance window for Sunday, Jan. 22, between 8:00 a.m. – 1:00 p.m.

Some portions of the network will be disrupted from 8:00 a.m. - 10 a.m., including:

- Cisco AnyConnect VPN will be unavailable at times. You may be disconnected from the VPN or unable to reconnect.
- Oracle Cloud Infrastructure will be unavailable for 30 minutes.
- Azure Cloud Infrastructure will be unavailable for 30 minutes (impacts Azure Virtual Desktops).

Planned activities for the 10:00 a.m. - 1 p.m. window include:

- Kenneth Taylor Hall (KTH) will experience a network outage for up to one hour, affecting all wired, wireless and telephony in the building.
- DeGroote School of Business (DSB) will experience a network outage for up to one hour, affecting all wired, wireless and telephony in the building.
- Togo Salmon Hall (TSH) will experience a network outage for up to one hour, affecting all wired, wireless and telephony in the building.

This maintenance is part of planned monthly UTS maintenance windows necessary to perform upgrades to McMaster’s network.

We appreciate your patience and understanding. For further questions and support please visit: https://uts.mcmaster.ca/contact-us/.

Jan 12, 19:41 EST
Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 EST
Scheduled - Database servers will be undergoing maintenance at this time. There will be a complete outage of the following systems during this time:
Mosaic, Jira, Jira SD, Confluence, IAM, UA, Infosilem, BI, Service Bus (OSB), MDSS, ROA, Hyperion
We thank you for your patience

Jan 18, 14:10 EST
Jan 20, 2023
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.