Microsoft - Potential issues accessing mailboxes or sending email via one or more connection methods
Investigating - Microsoft is investigating a service-wide issue affecting Exchange Online. Some users may be unable to access their mailboxes or send email messages using Outlook on the web or desktop. This is not specific to McMaster.
Oct 01, 2025 - 13:53 EDT

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Uptime over the past 90 days. View historical uptime.
Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk ? Operational
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Degraded Performance
Email Degraded Performance
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Operational
SCCM Operational
SecureTransport (Managed File Transfer) Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
SecureTransport (Managed File Transfer) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 3, 2025

No incidents reported today.

Oct 2, 2025
Data Centre Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 18:00 EDT
Scheduled - UTS will be performing necessary maintenance in the UTS managed Data Centres on Thursday, October 2, 2025, between 6:00 p.m. and 9:00 p.m.

No service outages or interruptions are expected.

If you have any questions, please contact UTS at https://uts.mcmaster.ca/contact-us/
Oct 1, 20:46 EDT
Oct 1, 2025
Exchange Online Service Degradation – Microsoft Incident
Resolved - This incident has been resolved.
Oct 1, 08:56 EDT
Investigating - Microsoft continues to investigate a service-wide issue affecting Exchange Online. Some users in Canada may be unable to access their mailboxes or send email messages using Outlook on the web or desktop. This is not specific to McMaster.
Sep 25, 14:48 EDT
Sep 30, 2025

No incidents reported.

Sep 29, 2025
Necessary VPN Maintenance - Partial Outage Possible
Resolved - The VPN maintenance is complete.
Sep 29, 14:12 EDT
Investigating - We are performing necessary maintenance on the campus VPN system today, Sep. 29, 2025, from 12:00 noon to 1:00 p.m.

No outage is expected, though a brief interruption is possible.

Thank you for your understanding.
Sep 29, 12:05 EDT
Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025
Sep 24, 2025

No incidents reported.

Sep 23, 2025
JIRA Service Management Update
Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 EDT
Scheduled - JIRA Service Management (JIRA Service Desk) will be under maintenance on Tuesday September 23rd starting at 6pm.
We apologize for any inconvenience.
Sep 17, 11:24 EDT
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

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