All Systems Operational

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Uptime over the past 90 days. View historical uptime.
Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk Operational
Jira Software Operational
LinkedIn Learning Operational
MacDrive Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus Operational
Finance Operational
Human Resources Operational
Hyperion Operational
Network Shared Drives Operational
Network Services Operational
Network Wired Operational
Network Wireless Operational
Virtual Private Network (VPN) Operational
Campus/onsite internet connectivity Operational
DNS/DHCP Services (including BlueCat Address Management) Operational
Oracle Databases Operational
SCCM Operational
SecureTransport (Managed File Transfer) Operational
Staff and Faculty Directory Operational
Telecommunications Operational
Voice Services Operational
Call Centre (David Braley) Operational
UTS Labs Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
SecureTransport (Managed File Transfer) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 25, 2026

No incidents reported today.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Microsoft 365 Service Degradation
Resolved - This incident has been resolved. Microsoft updated that the affected infrastructure has returned to a healthy state and is operating as expected. They are continuing to monitor the remediation actions taken and make any necessary adjustments to maintain stability.
Jan 23, 08:19 EST
Monitoring - While Microsoft has restored affected infrastructure to a healthy state, it may take time to update services. Please try again later. https://status.cloud.microsoft/
Jan 22, 16:55 EST
Investigating - Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services.
Jan 22, 16:40 EST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
JIRA Software Reboot
Completed - The scheduled maintenance has been completed.
Jan 19, 13:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:45 EST
Scheduled - A reboot for JIRA software will occur at 12:45PM. This should be completed between 1:00PM and 1:15PM.
Jan 19, 12:18 EST
Data Warehouse Outage
Resolved - This issue has been resolved.
Jan 19, 12:02 EST
Investigating - Data Warehouse is currently down. This is impacting some Mosaic Campus functions such as Pay My Tuition and may be impacting My Timetable. Some users are reporting an error message "Sign in from portal failed: Authentication could not be completed" when accessing My Timetable. The team is looking into the issue.
Jan 19, 10:22 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026
Oracle Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 EST
Scheduled - On Friday, January 16th at 6:00 pm to Saturday, January 17th 6:00 am, McMaster is required to patch its Oracle database platforms. This work is part of Oracle's quarterly infrastructure maintenance.

During the maintenance period, all Oracle-supported Database platforms will be unavailable, including:
Mosaic
Jira
Jira SD
MacIAM
UA
Infosilem
BI
Service Bus (OSB)
MDSS
ROA
Hyperion.

Additionally, the following servers will also be inaccessible: Oracle Exadata Database Service on Dedicated Infrastructure.
Jan 13, 08:35 EST
Jan 16, 2026
Jan 15, 2026

No incidents reported.

Jan 14, 2026
Mosaic - Campus Center Error
Resolved - This incident has been resolved.
Jan 14, 09:45 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 09:34 EST
Investigating - We are receiving reports of some users receiving an error message when accessing Campus Center. The team is investigating.
Jan 14, 08:59 EST
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

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